CFPB Orders Citi to Pay $25.9 Million for Illegal Discrimination Against Armenian Americans
The Consumer Financial Protection Bureau (CFPB) has ordered Citi to pay $25.9 million in fines and consumer redress for intentionally and illegally discriminating against credit card applicants the bank identified as Armenian American. From 2015-2021, Citi rejected applicants for certain credit card products, based on their surnames, whom it suspected of being of Armenian descent. Citi supervisors hid the discrimination by instructing employees not to discuss the discrimination in writing or on recorded phone lines. Citi employees also lied about the basis of denial, providing false reasons to denied applicants. Under the order, Citi will pay $1.4 million to harmed consumers and a $24.5 million penalty.
Citibank, N.A. is a national bank headquartered in New York City that issues consumer credit cards, including retail services credit cards for companies like Home Depot and Best Buy. Citi’s parent company is Citigroup (NYSE: C), a global financial services holding company. As of June 30, 2023, Citi had $1.7 trillion in total assets – making it the third-largest bank by asset size in the U.S.
In essence, Citi treated Armenian Americans as criminals who were likely to commit fraud. From at least 2015 through 2021, Citi identified retail services credit card applicants with surnames that Citi employees associated with Armenian national origin as well as applicants in or around Glendale, California. The bank specifically targeted surnames ending in “-ian” and “-yan.” Nicknamed “Little Armenia,” Glendale has approximately 15% of the Armenian American population.
Intentionally denying credit based on national origin is illegal under the Equal Credit Opportunity Act. Specifically, Citi harmed consumers by:
- Denying credit applications because of borrowers’ ancestry: Citi’s supervisors taught employees how to discriminate against people of perceived Armenian descent using surname suffixes. When Citi identified applicants as possibly having Armenian national origin using this method, the bank used more stringent criteria to evaluate their applications, including denying them totally and requiring additional information or blocking the account.
- Giving borrowers fake reasons for credit denials: When Citi denied credit applications because of applicants’ perceived Armenian national origin, Citi employees lied about the specific reasons for the adverse actions. For example, a Citi employee explained it had been a while since they had discriminated against a perceived Armenian, and wanted to learn how to cover up the discrimination. S/he was told to decline the credit card application due to suspected credit abuse, which essentially blamed the applicant for the denial.
Under the Consumer Financial Protection Act, the CFPB has the authority to take action against institutions violating consumer financial protection laws, including the Equal Credit Opportunity Act and its implementing Regulation B.
The CFPB’s order requires Citi to: (1) pay $1.4 million to affected consumers: Consumers who applied for a Citi Retail Services Credit Card between January 1, 2015, and December 31, 2021, and are identified as having been denied the credit card based on national origin discrimination are eligible for redress; and pay a $24.5 million fine to the CFPB’s victims relief fund.
